Terms of Service

1.1 Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of TelEcho’s services. “TelEcho,” “we,” “our,” or “us” refers to TelEcho and its affiliates. “Services” means the cloud-based real-time communication, voice, audio, AI-enabled, and related services provided through https://telecho.io and associated platforms, APIs, dashboards, or tools. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.2 Related Policies

Your use of the Services is also governed by our Privacy Policy, Acceptable Use Policy, and any other policies we publish from time to time (collectively, the “Policies”). These Policies are incorporated by reference into these Terms.

1.3 No Reliance on Future Features

You acknowledge that your decision to use or purchase the Services is not dependent on the delivery of any future functionality or features, whether discussed publicly or privately.

2.1 Account Registration

To access certain Services, you must create an account and provide accurate, complete, and current information. You are responsible for safeguarding your credentials and for all activities that occur under your account. You must notify TelEcho immediately if you suspect unauthorized access.

2.2 Compliance With Laws

You agree to use the Services in compliance with all applicable laws and regulations, including data protection, telecommunications, export control, and AI-related laws. You may not use the Services if you are prohibited from doing so under applicable sanctions or export laws.

2.3 Usage Limits

Your use of the Services may be subject to usage limits, quotas, or technical restrictions based on your plan. Exceeding these limits may result in throttling, additional fees, suspension, or termination.

2.4 Authorized Users

You may invite additional users to access your account. You are fully responsible for their actions and compliance with these Terms.

2.5 Service Availability

We aim to provide the Services on a continuous basis but do not guarantee uninterrupted availability. Scheduled maintenance, upgrades, or events beyond our control may cause temporary outages.

2.6 Artificial Intelligence Use

Some TelEcho features may use AI or machine learning technologies. You agree: Not to use AI-powered features for unlawful, deceptive, or high-risk use cases prohibited by applicable regulations. To inform end users when they interact with AI-powered agents, where required by law. That TelEcho may suspend access if usage violates applicable AI or data protection laws.

3.1 License Grant

Subject to these Terms, TelEcho grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal or commercial business purposes.

3.2 Restrictions

• Reverse engineer, decompile, or attempt to extract source code
• Circumvent security or usage limits
• Use the Services to build a competing product
• Resell or redistribute the Services without authorization
• Use the Services for spam, fraud, harassment, or illegal activity
• Use the Services for emergency calling unless explicitly supported

3.3 Open Source Components

Some parts of the Services may include open-source software governed by separate licenses. Those licenses apply to the relevant components.

4.1 Third-Party Integrations

The Services may integrate with third-party tools, APIs, carriers, or AI providers (“Third-Party Services”). TelEcho does not control these services and is not responsible for their availability, performance, or data practices. Your use of Third-Party Services is subject to their respective terms and policies.

4.2 AI & Model Providers

If you route data to third-party AI or inference providers through TelEcho, you are responsible for ensuring compliance with their data usage and retention policies.

TelEcho processes personal data in accordance with its Privacy Policy and applicable data protection laws. You are responsible for ensuring that you have lawful grounds to process any data you submit through the Services. TelEcho does not use customer content to train proprietary AI models unless explicitly stated and agreed.

6.1 Fees

You agree to pay all applicable fees associated with your use of the Services according to the pricing displayed at the time of purchase or in your account dashboard. Fees may include subscription fees, usage-based charges, and overage fees.

6.2 Billing and Invoices

Payments are billed automatically unless otherwise agreed. Late payments may result in suspension or termination.

6.3 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes except for taxes based on TelEcho’s income.

7.1 Your Content

You retain ownership of all content, data, audio, text, or media you submit through the Services (“Content”). You grant TelEcho a limited license to process Content solely to provide, maintain, and improve the Services.

7.2 Prohibited Content

You may not use the Services to transmit or store content that is illegal, abusive, defamatory, sexually explicit, hateful, or otherwise objectionable. TelEcho reserves the right to remove content and suspend accounts that violate these Terms.

7.3 Data Retention

TelEcho may retain certain operational or diagnostic data for limited periods to ensure service reliability, compliance, and security.

All rights, title, and interest in the Services, including trademarks, software, and infrastructure, belong to TelEcho or its licensors. Nothing in these Terms transfers ownership to you.

If you submit feedback or suggestions, you grant TelEcho a perpetual, irrevocable, royalty-free license to use them without obligation.

10.1 Changes to Services or Terms

We may update the Services or these Terms from time to time. Continued use after changes become effective constitutes acceptance.

10.2 Termination

You may terminate your account at any time. TelEcho may suspend or terminate access for violations, non-payment, or legal compliance reasons.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TELECHO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELECHO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES. TELECHO’S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless TelEcho from any claims arising out of your use of the Services, Content, or violation of these Terms.

The Services may contain links to third-party websites. TelEcho is not responsible for their content or practices.

These Terms are governed by the laws of the jurisdiction in which TelEcho is incorporated, without regard to conflict of law principles.

For questions regarding these Terms, contact: info@telecho.io