Privacy Policy

TelEcho, Inc. (“TelEcho,” “we,” “our,” or “us”) values your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website available at https://telecho.io/ and any related products, services, APIs, and applications (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. Your use of the Services is also subject to our Terms of Service.

This Privacy Policy applies where TelEcho acts as a data controller.

It does not apply where TelEcho processes personal data solely on behalf of customers as a processor or service provider (for example, when our customers use TelEcho to power voice, telephony, or AI-driven experiences for their own end users). In those cases, our customers are the data controllers, and their privacy policies govern the processing of such data.

TelEcho is not responsible for the privacy practices of our customers or third parties.

In this Privacy Policy, “Personal Data” means information that identifies or relates to an identifiable individual.

A. Information You Provide to Us

When you create an account, we may collect your name, email address, phone number, company name, billing details, and authentication credentials. You may also authenticate using supported single sign-on (SSO) providers.

If you contact us (e.g., via email, chat, or forms), we may collect your name, email address, company information, job title, message content, and any attachments you submit. Communications may be processed and stored by third-party service providers acting on our behalf.

If you subscribe to product updates, newsletters, or marketing communications, we collect your contact information such as name and email address.

If you apply for a job at TelEcho, we collect information you submit, including contact details, resumes, and employment or education history.

Payments are processed by third-party payment processors. TelEcho does not store full payment card details but may receive limited transaction information for billing and record-keeping purposes.

B. Information We Collect Automatically

We automatically collect information about the device and software you use, including IP address, approximate location, device type, operating system, browser type, and identifiers such as cookies.

We collect information about how you interact with our Services, including pages viewed, features used, timestamps, referral URLs, and diagnostic data such as logs, errors, and performance metrics.

Our Services may allow you to submit audio, voice, text, or telephony data (“Inputs”) to generate responses or actions (“Outputs”). We collect and process Inputs solely to provide the Services requested by you or our customers.

We use cookies, SDKs, and similar technologies to operate, analyze, and improve our Services. These may be set by us or trusted third-party partners such as analytics and security providers. You can manage cookie preferences through your browser settings.

• Provide, operate, and maintain the Services
• Process transactions and manage accounts
• Improve performance, reliability, and security
• Develop and enhance features, including AI-powered functionality
• Communicate with you about updates, support, and service-related notices
• Send marketing or promotional communications (where permitted)
• Analyze usage trends and generate aggregated or anonymized insights
• Detect, prevent, and address fraud, abuse, or security incidents
• Comply with legal obligations and enforce our terms

TelEcho uses AI and machine-learning technologies to power features such as voice processing, transcription, routing, and automation.

• Inputs are processed only to deliver the requested functionality.
• TelEcho does not use identifiable customer content or end-user data to train or fine-tune proprietary models unless explicitly agreed.
• Limited aggregated and de-identified telemetry may be used to improve system performance and reliability.
• When third-party AI or infrastructure providers are used, their data handling practices apply independently.

• Service Providers: We share information with trusted vendors who help us operate our Services (e.g., hosting, analytics, customer support, payment processing).
• AI and Infrastructure Partners: Where required to deliver the Services, data may be transmitted to third-party AI or telecom providers acting on our behalf.
• Legal and Compliance: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of TelEcho, our users, or others.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of the transaction.
• With Consent: We may share information with your consent or at your direction.

Our Services may contain links to third-party websites or services. TelEcho is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

We use reasonable administrative, technical, and physical safeguards to protect Personal Data. However, no system can be guaranteed to be 100% secure.

Our Services are not directed to children under 18, and we do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data, please contact us.

• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Consent (where required)

We retain Personal Data only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

• Access your Personal Data
• Correct or delete Personal Data
• Restrict or object to processing
• Withdraw consent
• Receive a copy of your data

You may exercise these rights by contacting us using the details below.

TelEcho may process and store data in the United States and other jurisdictions. Where required, we use appropriate safeguards to protect Personal Data transferred internationally.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes may be communicated through the Services or by email.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: info@telecho.io